Refund, Return & Cancellation Policy
Refund and Cancellation policy Our primary focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd provides prepaid services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.
Any disputes in regard to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration / resolution on a case-to-case basis. Only in case of non-feasibility of a New Connection, refund is made by Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd. The time for the refund for such cases is approximately 5 to 7 week from the date of refund confirmation by Apex payment team.
Refundable security deposit against any physical assets will be entertained only on returning the particular physical asset in working condition.
In case of Billing disputes, Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd subscriber(s) are required to email us with the specific concern on customercare@Apex.in. The concern will be addressed in approximately 5 to 7 weeks, in case, any dispute is identified, it will be compensated by way of a discount / credit note adjusted in the account of the subscriber(s).
Please Note: It will be the responsibility of the customer to verify the identity of salesman/agent before handing over of money, particularly in case of cash payment. In case of any doubt regarding the salesman or price of plan, please confirm the same with our Customer Care (nos for the same are mentioned on the website). Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd Pvt. Limited will not be responsible for providing service in case of non-receipt of money at its office.
In the course of using this website and/ or availing the Services, Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd, and its Affiliates may become privy to information of its customers, including Personally Identifiable Information (PII)such as name, date of birth, birthplace, genetic information, address, telephone number, email address, bank accounts, card numbers, identity number, Vehicle Registration Number, Driving Licence Number, Face/ Photograph, Digital identity.
Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the web. While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your information. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will limit the collection and use of Customer Personally Identifiable Information only on a need-to-know basis to deliver better service to the customers.
Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd may use and share the information provided by Customers with its Affiliates and third parties for providing services and any service-related activities such as billing, collecting bills, and notifying or contacting Customers regarding any service-related matters. In this regard, it may be necessary to disclose customer information to one or more agents and contractors and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd only for these purposes.
The Customer authorizes Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd to exchange, share, part with all Personally Identifiable Information and transaction history of the Customers to its Affiliates/ banks/ financial institutions/ credit bureaus/ agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis, and credit scoring, verification or risk management and shall not hold Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd liable for use or disclosure of this information. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will not sell or rent Customer Personally Identifiable Information to third parties. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will not otherwise disclose the Personally Identifiable Information provided by Customers to third parties unless such action is necessary to:
- Conform to legal requirements or comply with legal process.
- Comply with investigations of purported unlawful activities, as provided for under the Information Technology Act, 2000.
- Protect and defend the rights, interests or property of Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd, and/ or its Affiliates, other customers.
- Enforce the terms and conditions of the services provided to Customers.
In the course of using this website and/ or availing the Services, we may also collect and/ or analyze non-Personally Identifiable Information, such as addresses of web pages viewed, links and advertisements clicked, searches conducted, Tariff Plan subscribed, and Usage quantum. Such information may be shared with advertisers on an aggregate basis and may be used to contact you about new offers/ products from Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd or third parties, serve customized advertising to users while accessing the Internet or availing of other Nextra Communication’s services, and otherwise enhance the experience of Nextra Communication’s services.
Our website may contain advertisements, references, and links to other websites and organizations. We may also use third parties to display or serve advertising on the Site, in our web-based newsletters, and while accessing the Internet in general. Often such third-party advertising companies employ cookie and web bug technologies to measure advertising effectiveness. You should be aware that different rules may apply to the collection, use or disclosure of your information by third parties in connection with their advertisements, promotions and other websites you encounter on the Internet.
The use of such technology by these third parties is within their control and not ours, and even if we have a relationship with the third party, we do not control those sites or their policies and practices regarding your information and we encourage you to investigate and ask questions directly of them in this regard. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will occasionally update this Privacy Statement to reflect company and customer feedback. If there are material changes to this Statement or in how Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will use your personal information, Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd will prominently post such changes prior to implementing the change. Apex Broadband Network Pvt Ltd & Apex Fibernet Pvt Ltd encourages you to periodically review this Statement to be informed of how we are protecting or using your information.
When you download and/or use Apex Mobile App through your device, we may receive information about your location and your device, including a unique identifier number for Your device, device model, operating systems, versions, software, file names and mobile network information. We may use this information to provide You with location-based services including but not limited to updating subscriber’s location, tracking technician location to allocated tickets based on proximity to subscriber and update location of leads for deployment. When you use the mobile app through the telecommunication device, we collect your location data. If you permit the app to access your location through the permission system used by your mobile operating system. We may also collect the precise location of your device when the App is running in the foreground or background. We may also derive your approximate location from Your IP address.